1. Introduction

Welcome to My-Care.in, operated by My Bai Online (“My Care”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.my-care.in or contact us through any enquiry form, call, or digital platform.

By using our Website or sharing your details with us, you agree to the terms of this Privacy Policy.

Note for Minors: If you are under 18 years of age, please take parental or guardian consent before sharing any personal information with us.

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2. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, phone number, email address, age, gender, address, and enquiry details shared by you.

b) Care-Related Information (Voluntary)

Basic information shared by families to understand care needs (such as mobility support, dementia care requirement, or general condition).

c) Technical Information

IP address, browser type, device information, pages visited, and cookies for website analytics and performance improvement.

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3. How We Use Your Information

We use your information for the following purposes:

• To respond to enquiries and provide our services
• To contact you for admissions, visits, assessments, or service follow-ups
• To improve our website and customer experience
• To send service updates and information
• To maintain internal records and compliance

Marketing & Communication Consent

By submitting your contact details on our website or through any enquiry form, you agree that My Care may contact you via call, SMS, WhatsApp, or email for service-related communication, follow-ups, and promotional or marketing purposes. You may opt out of such communications at any time by informing us.

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4. Enquiry Does Not Guarantee Service

Submitting an enquiry or sharing details on our website does not guarantee admission or service availability. All services are subject to internal assessment, availability, and acceptance by My Care.

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5. Medical Responsibility Disclaimer

My Care does not provide direct medical treatment and does not function as a hospital or medical clinic. All medical decisions, prescriptions, and treatments are handled by external qualified doctors or hospitals. My Care shall not be held responsible for medical outcomes or clinical decisions.

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6. CCTV & Monitoring Consent

By visiting or admitting a resident at our facility, residents and families consent to CCTV monitoring in common areas and rooms strictly for safety and security purposes.

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7. Information Sharing and Disclosure

We do not sell or rent your personal data.

We may share information only with:

• Internal staff for service coordination
• IT or software partners under confidentiality
• Hospitals or doctors with family consent
• Legal authorities if required by law

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8. Third-Party Services

Any third-party services such as ambulance providers, doctors, diagnostic centers, vendors, or laboratories are independent service providers. My Care is not responsible for their acts, omissions, or service quality.

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9. Data Security and Retention

We use reasonable technical and organizational measures to protect your information from misuse, loss, or unauthorized access.

Your data is retained only as long as required for service, legal, or operational purposes.

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10. Your Rights

You have the right to:

• Request access to your personal data
• Ask for correction of inaccurate data
• Request deletion (subject to legal obligations)
• Withdraw marketing consent

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11. Contact & Grievances

For any privacy concerns, please contact:

Grievance Officer / Consent Manager
My Care Elderly Wellness Centre
Email: info@my-care.in
Phone: 80-7064-7064

We will respond to all genuine concerns within a reasonable time.

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12. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page.